Why shouldn’t I share personal health information?
Protecting your privacy is essential. Sharing personal medical information over the internet may reveal identifiable details about you and compromise your confidentiality. To help keep your information safe, please keep any health-related details general and avoid sharing anything that could identify you directly.
Should I share personal health information?
No. Please do not share any personal health information in this chat.
This includes, for example:
- Medical history or diagnoses
- Test results or prescriptions linked to you
- Medical record numbers or patient IDs
- Past or current medical conditions
- Physical or mental health status
- Medications and dosages
- Names of your doctors, clinics, or hospitals
- Appointment dates, times, or reference numbers
What if the chatbot can’t answer my question?
If the chatbot isn’t able to help with your query, don’t worry. You can contact the Register Support team directly by sending an email to Register.Support@anthonynolan.org or by calling 020 7424 6567.
Is the chatbot available all the time?
Yes, the chatbot is available 24 hours a day, 7 days a week. Whether it’s early morning or late at night, it’s always ready to help answer your questions about the register.
Am I still able to speak to someone in the team?
Absolutely. The chatbot is just one way to get help, and you can still speak to a member of our Register Support team if you'd prefer.
For direct support, please contact the Register Support Team by sending an email to Register.Support@anthonynolan.org or call 020 7424 6567.
Why have you introduced a chatbot on the join the register page?
We’ve introduced a chatbot to help you get answers to common questions about joining the register quickly and easily, any time of day. It’s here to make things more convenient for you by saving time and pointing you in the right direction.
Run 26.2 Miles in February FAQs
When do the run 26.2 miles in February fundraising pages close?
All fundraising pages close on the 14th of March, so make sure you get all those final donations in before then.
Can I get some help with setting up my run 26.2 miles in February fundraiser?
Absolutely! We’re here to help. Just email us at community@anthonynolan.org and we’ll get back to you as soon as possible to help you get set up in time for the start of the challenge.
Why do I have both a branded Anthony Nolan fundraising page and a JustGiving page?
We wanted to give you the best of both worlds with these options, so you can choose the one that works best for you. Both pages have brilliant features that you can take advantage of. With your branded Anthony Nolan page, you can use our fabulous mile tracker to keep up to date with your progress.