Is the chatbot available all the time?
Yes, the chatbot is available 24 hours a day, 7 days a week. Whether it’s early morning or late at night, it’s always ready to help answer your questions about the register.
Am I still able to speak to someone in the team about joining the register?
Absolutely. The chatbot is just one way to get help, and you can still speak to a member of our Register Support team if you'd prefer.
For direct support, please contact the Register Support Team by sending an email to Register.Support@anthonynolan.org or call 020 7424 6567.
Join the register chatbot
Why have you introduced a chatbot on the join the register page?
We’ve introduced a chatbot to help you get answers to common questions about joining the register quickly and easily, any time of day. It’s here to make things more convenient for you by saving time and pointing you in the right direction.
I'm getting an error on sign up or login when I click on the 'Verify Code' button
If you are auto-filling the one-time code on your mobile from a SMS, you do not need to click on the Verify Code button. Please allow time for the system to log you in automatically.
Can I Gift Aid my donation if I sell lots of raffle goods?
You can't Gift Aid money raised from a raffle. This is because these are not considered "freewill" donations where the donor receives nothing in return. Gift Aid is only applicable to individual donations where the donor receives no benefit in return for their contribution.
I have sickle cell, can I join?
If you have Sickle Cell Disease, you are not eligible to join the Anthony Nolan register. This is due to the risks associated with the condition during the donation process.
If you have Sickle Cell Trait you are able to join the register by donating via bone marrow donation only.
I want to apply for a job
If you're interested in applying for a job with Anthony Nolan, you can find more information by visiting our dedicated careers page here.
I have arthritis, can I join?
If you have been diagnosed with Rheumatoid Arthritis you will not be eligible to join the register due to the autoimmune nature of the condition.
You may be able to join the register if you have Juvenile Idiopathic Arthritis or Osteoarthirtis, please contact Register.Support@anthonynolan.org to discuss this further.
I have Lupus, can I join?
If you have been diagnosed with Systemic Lupus Erythematosus or Systemic Lupus Erythematosis you will not be able to join the register due to the autoimmune nature of the condition.
If you have the presence of Lupus Anticoagulant this may be acceptable, please contact the Register Support team to discuss this further by emailing Register.Support@anthonynolan.org