How many times could I be a match?
Out of over 600 Anthony Nolan donors a year, on average four or five of these individuals go on to donate to a second person. We won’t ask you to donate to more than two people.
Can I stay on the register?
You will be kept in reserve for your current recipient for 2 years after your donation. After those 2 years, we'll pop you back on the general register so you could potentially donate to another patient.
Some health conditions may affect whether you can remain on the register, and some conditions could also impact your recipient, so it's important you keep in touch with us and let us know of any changes to your health in the future.
If you have any questions, please contact the Donor Follow Up team on 020 7284 8249 or at donor@anthonynolan.org
When will my recipient have the transplant?
This depends on whether the donation was due to be ‘fresh’ or ‘cryopreserved’:
- If it was a fresh donation, your recipient will receive the transplant of your donated cells within 72 hours of your donation – it’s all very quick!
- If you were told that your donated cells were due to be cryopreserved (frozen), one of the Donor Follow Up team will be in touch in a few weeks to let you know the outcome of your donation.
- In some very rare cases the recipient may become too unwell for transplant and your stem cell donation may not be used. If this happens, we will be in touch and you will be supported by our team as we understand this can be upsetting news to receive.
Will the person I’ve helped need me again?
You may be asked to donate again if your recipient needs a top up or another stem cell transplant:
- In about 5% of cases, a second stem cell donation is needed, and this is usually within a year of the first donation.
- In about 15% of cases, a top-up of white blood cells (lymphocytes) may be requested after your first donation. Lymphocyte donation could happen as part of the original treatment plan or where a recipient’s disease returns, and their body needs an extra boost.
If you would like to talk to one of the team about this or if you have changed your mind about donating again, contact the Donor Follow Up Team on 020 7424 6568 or donor@anthonynolan.org
Will the chatbot share my personal information?
No. Your privacy is very important to us. The chatbot doesn’t share personal data. It’s designed to help answer general queries while keeping your information safe and secure. Please read our privacy policy for more information.
Can I give feedback on the chatbot?
Your feedback is really valuable and helps us improve our service. If you would like to share your thoughts or suggestions, you can email Register Support at: Register.Support@anthonynolan.org
Will the chatbot give me updates on my application to join the register?
No, the chat bot will not give you updates on your register application. If you would like an update on your application to join the register, please contact the Register Support Team by sending an email to Register.Support@anthonynolan.org or call 020 7424 6567.
Is the chatbot secure?
Yes. The chatbot is designed with your security in mind. It doesn’t store sensitive personal data or share your information. It’s a safe way to get help with general questions.
Can I use the chatbot on my phone, tablet or computer?
You can use the chatbot on most devices including desktops, laptops, tablets and smartphones. As long as you have internet access, you can get support from wherever you are.
Can the chatbot help with complex or personalised queries about joining the register?
The chatbot is great for answering general register related questions, but for anything more detailed or specific to your circumstances, it may direct you to the Register Support team by sending an email to Register.Support@anthonynolan.org or by calling 020 7424 6567.