We operate within fundraising guidelines set down by the Charity Commission, the Institute of Fundraising and the Fundraising Regulator. We aim to ensure all our fundraising activity is honest, transparent, fair and reasonable.

We define a complaint as an expression of dissatisfaction with our fundraising activities, including the nature of activities and/or the behaviour of members of staff.

If you have any concerns about our fundraising activity, dislike the way you’ve been asked for a donation or are dissatisfied or upset about our fundraising in any other way, please let us know.