Anthony Nolan’s social media platforms

We use our social media channels to share incredible stories from patients, donors, and supporters, and to keep you up to date with our work.  

We love to read your comments and want you to feel safe to share your own experiences and start wider conversations. Please remember the views expressed by our social media community do not represent the views of Anthony Nolan. Always speak to your healthcare team before acting on any advice given to you by other users. 

Social media is public – so only post information you’re happy for everyone to see. Remember to consider your privacy as well as the privacy of anyone else involved. You can always send us a direct message if you don’t want your message to be public. 

House Rules

The following house rules outline what we expect from our social media followers and wider community. We actively moderate and delete comments that break our social media standards, to keep our channels helpful and friendly. Always act with kindness and respect.  

The following material is not allowed on Anthony Nolan’s social media platforms and will be removed if posted:  

• Bullying or harassment 
• Personal attacks, hateful, offensive, abusive, unkind or inflammatory comments  
• Discrimination against anyone on the basis of their ethnicity, gender, sexual orientation, religion, belief, or disability 
• Obscene language or imagery  

• Anything that breaches the law in any way  
• Spamming or trolling defined as off-topic, negative, or abusive posts 
• Anything that could be libellous or defamatory 
• Posts that could potentially cause confusion or that promote misleading information 
• Personal information, such as phone numbers or addresses  

• Promotional content unrelated to Anthony Nolan 
• Content that does not comply with relevant platform’s Terms of Use and Community Standards.  
• Content inconsistent with the charity’s purposes
• Content not in the charity’s best interests

On rare occasions, we may block users who repeatedly break our community standards.  

We reserve the right to modify our community standards at any time. 

Monitoring and responding 

Let us know if you have any concerns about anything you see on our social media channels, and we will get back to you as quickly as possible. You can also report posts to the platform directly.    
 
We monitor our main accounts 9am-5pm Monday to Friday, excluding Bank Holidays. We read all messages and will reply to them where appropriate, but we can’t reply to every message we receive. If you contact us with a query, we aim to get back to you within two working days. 

Likes, follows and shares  

We sometimes follow, like or share content we think is of interest or benefit to our community, but this does not mean that we endorse the originating person or organisation.  

Your content  

We love to re-share content that will interest others and we will always ask you for permission to re-post. Please note that this this excludes retweeting or when we are tagged in an Instagram post or story and re-share to our own stories via the platform.  

We are unable to share individual fundraising pages but welcome stories from our supporters! Please reach out to stories@anthonynolan.org.  

We do not advertise external research studies on our social media channels. 

Patient Support  

We are unable to provide direct support via Anthony Nolan social media channels. Our Patient Services team can offer information, advice, and emotional and practical support for you and your family by phone or email: