Donating stem cells

Donor Portal FAQs

If you're experiencing issues or just need help, you're in the right place. Here, you'll find guidance for the most common questions and issues.

Donor Portal FAQs

I have tried to log in to the Donor Portal and reset my password, but the system says there is no account with my email address.

As the Portal was only released recently, you won’t have signed up before and therefore won’t have an existing account with us yet.  Please click the ‘Don’t have an account? Sign up now’ link and create a new account from scratch using your email address.

I am trying to update my details on the Donor Portal but it's not saving anything.

Make sure you have completed every field on the form including the ‘Alternative contact’ section. Telephone numbers should be 11 digits long and must be a UK phone number.

If you are experiencing issues after completing your address manually, please try completing your address using our address finder via the ‘Search for an address’ box.

I think you hold the incorrect date of birth for me.

Please contact the Register Support Team by sending an email to Register.Support@anthonynolan.org, or by calling 020 7424 6567 and confirm your Donor ID, full name and address and we will update our records with your correct date of birth.

I have changed my email address; how do I log into the Donor Portal?

If you have changed email address since joining our register, you can still create a Donor Portal account with your new email address as long as you are able to provide your Donor ID, first name and date of birth. Once you’ve created an account, you’ll be able to update the email address we use to communicate with you.

Is my data secure in the Donor Portal?

Yes, your data is secure in the Donor Portal. To find out how we protect your data please read our Privacy Policy.

I accidentally deleted my portal, what do I do now?

If you have deleted your portal don’t worry! You can register for the Donor Portal again by clicking here ‘Sign up or Sign in’ and following the steps to register.

Can I view my past donations in the Donor Portal?

The Donor Portal is for people who have registered to donate stem cells, bone marrow, or cells for medical research. 

If you have already donated any of the above and would like to find more out about your past donation, please email donor@anthonyolan.org 

If you have made a financial donation and like to know more about your previous donations, please contact our Supporter Care Team at support@anthonynolan.org. 

I'm getting an error on sign up or login when I click on the 'Verify Code' button

If you are auto-filling the one-time code on your mobile from a SMS, you do not need to click on the Verify Code button. Please allow time for the system to log you in automatically.